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Shipping

All jewelry is made and shipped from Toronto, Canada.
Please allow up to 7 business days from the day of purchase for the item to be shipped, as all of our jewelry is handmade to order.
Thank you for your patience and understanding.
Once your item has been shipped, you will be notified and receive a tracking number.
Shipping time can take 2-5 business days for orders in North America, and up to 14 business days for international orders.

Shipping cost

We offer free shipping for all orders within North America.
For international orders, we charge a $20(CAD) flat rate shipping.

Warranty

We offer lifetime warranty on all of our pieces. How? you ask.. our jewelry build to last and it's very unlikely for our jewelry to brake.
* The warranty doesn't cover scratches or lost items!

Returns

Your satisfaction is our top priority! We accept returns and provide a full refund.
All you have to do is contact us via email: returns@benpipano.com, must be within 14 days from the day of receiving your item(s).
- Item(s) must be in their original packaging and unworn.
- We'll send you a pre-paid shipping label
- Please make sure to include the receipt of your purchase for reference.
- Package must be secured
The refund will be issued within 2 business days after receiving your package.

Exchanges

In case of defect or sizing issues, contact us via email: returns@benpipano.com.
Please make sure to note the issue and follow the same instructions as mentioned above in the return section.
After receiving your package we'll examine the issue and if the damage or incorrect sizing is our responsibility, we'll send you a new or fixed item(s) as soon as possible with no extra charge.
In the case of ordering the wrong size on your end, you can send the item(s) back to us and we’ll fix it for you, please note that in this scenario you will have to pay shipping.
As an alternative, you can try your local jewelry repair store to resize, but your item(s) will no longer be under any warranty provided by us.

Import Duties & Taxes

For orders shipped within Canada GST/HST fee will be charged accordingly.
For orders shipped outside of Canada, customs might charge an import fee, according to your country customs law.