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Shipping

All jewelry is made and shipped from Toronto, Canada.
Please allow up to 14 business days from the day of purchase for the item to be shipped, as all of our jewelry is handmade to order.
Thank you for your patience and understanding.
Once your item has been shipped, you will be notified and receive a tracking number.
Shipping time can take up to 7 business days for orders in North America, and up to 14 business days for international orders.

Shipping cost

We offer free shipping for all orders within North America.
For international orders, we charge a flat rate shipping rate of $20(CAD).

Returns

Your satisfaction is our top priority! We accept returns and provide a full refund, no questions asked.
All you have to do is contact us via email: returns@benpipano.com, must be within 14 days from the day of receiving your item(s).
- Item(s) must be in their original packaging and unworn.
- Please make sure to include the receipt of your purchase for reference.
- Package must be secured and shipped back to us using a trackable method (UPS, DHL, Fed-Ex...) *shipping costs will be covered, just send us the receipt via email to returns@benpipano.com (a photo of the receipt is acceptable)
The refund will be issued within 3 business days after receiving your package.

Exchanges

In case of defect or sizing issues, contact us via email: returns@benpipano.com.
Please make sure to note the issue and follow the same instructions as mentioned above in the return section.
After receiving your package we'll examine the issue and if the damage or incorrect sizing is our responsibility, we'll send you a new or fixed item(s) as soon as possible with no extra charge and a refund for the cost of shipping the item(s) back to us.
In the case of ordering the wrong size on your end, you can send the item(s) back to us and we’ll fix it for you, please note that in this scenario you will have to pay shipping.
As an alternative, you can try your local jewelry repair store to resize, but your item(s) will no longer be under any warranty provided by us.

Import Duties & Taxes

For orders shipped within Canada GST/HST fee will be charged accordingly.
For orders shipped outside of Canada, customs might charge an import fee, according to your country customs law.